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S-4.2, r. 1 - Regulation respecting the certification of drug addiction or pathological gambling resources
Section 15
Disposition versions
15. The operator must hold an annual meeting.
The operator must produce an annual activity report containing at least the following elements:
(1) the profile of the clients served;
(2) the number of residents having received services from the resource;
(3) the type of services provided;
(4) the number of dissatisfactions expressed by residents of the resource and a report on the follow-up to each complaint; and
(5) the measures planned to improve the quality of the services provided to clients.
